vv77's Privacy Policy
Keeping your personal information completely secure is our top priority — read this policy to learn how vv77 collects, uses, and safeguards your data.
Introduction & Scope
vv77 ("we", "our", "platform") operates a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") clearly describes how the personal information of you — meaning any person who uses our website or related services — is collected, processed, stored, and protected.
By using our services, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please contact us before using the services.
vv77 always uses SSL (Secure Sockets Layer) encryption technology to transmit and store your information, providing the highest level of industry-standard security.
What Information We Collect
2.1 Registration and Account Information
When you create an account or log in to vv77, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred language and currency (Taka / ৳)
- Account username and password (stored in encrypted form)
2.2 Identity Verification Information (KYC)
Where applicable, we conduct an identity verification process ("Know Your Customer" or KYC) to ensure secure transactions and prevent fraud. The following documents may be required for this process:
- National ID card (NID) or a copy of your passport
- Proof of address (utility bill or bank statement)
- Proof of ownership of the payment method
2.3 Financial and Transaction Information
To process your deposits and withdrawals, we collect the following information:
- Payment method details — bKash, Nagad, Rocket, or bank transfer
- Transaction amount, date, and time
- Transaction identification number
2.4 Technical and Device Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and page visit patterns
- Cookie and local storage data (see details below)
How We Use Your Information
vv77 uses collected information only for the following legitimate purposes:
3.1 Service Operation and Improvement
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Storing gaming history and account records
- Managing bonuses and promotions
- Resolving technical issues and improving the platform
3.2 Security and Protection
- Detecting and preventing fraud, money laundering, and illegal activities
- Identifying unauthorized access to accounts
- Verifying age and ensuring responsible gaming
- Enforcing self-exclusion requests
3.3 Customer Service and Communication
- Responding to your support requests (via live chat and email)
- Sending important account-related notifications
- Sending security alerts
Sharing Information with Third Parties
vv77 may share your information with selected third parties only in the following limited and specific circumstances:
4.1 Payment Providers
To complete your transactions, we share the necessary financial information with our payment partners — such as bKash, Nagad, Rocket, and approved banks. This information is used solely for the purpose of completing transactions.
4.2 Technology and Software Partners
Gaming software providers — such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, Ezugi, NetEnt — may access the minimum session data required to operate games on our platform. These third parties are governed by their own privacy policies.
4.3 Legal Obligations
If required by a court order, a lawful request from a law enforcement agency, or applicable legal obligations, vv77 may be required to disclose your information to the relevant authorities. No information beyond what is directed by law will be provided in such cases.
4.4 Business Transfers
In the event of a future business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the protections of the existing privacy policy will continue to apply in such cases.
Cookies and Tracking Technologies
vv77 uses cookies and similar tracking technologies to improve your browsing experience and ensure service quality.
5.1 Essential Cookies
These cookies are essential for the core operation of the platform. They maintain your login session, verify security, and help core features work correctly. Disabling these cookies may prevent the platform from functioning properly.
5.2 Functional Cookies
These cookies remember your preferences — such as language selection and session settings — making your experience more personalized.
5.3 Analytics Cookies
These cookies help us understand which pages are used most and where there are opportunities to improve the platform. The information collected is aggregated and anonymous.
Data Security Measures
vv77 applies industry-standard technical and organizational measures to protect your information. Our security practices are as follows:
6.1 Technical Security
- 256-bit SSL/TLS encryption — every transaction and session is protected
- Passwords are stored encrypted using a one-way hashing algorithm
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Data backup and recovery systems
6.2 Organizational Security
- Data access granted only to authorized staff on a need-to-know basis
- Regular data protection training for staff
- Rigorous third-party audit processes
- Security incident response plan
We acknowledge that no method of transmitting or storing data over the internet can guarantee 100% security. However, vv77 always makes every effort to protect your information.
Data Retention Period
vv77 retains your information only for as long as necessary. Specific retention periods are as follows:
7.1 Active Account Information
Account information, transaction history, and gaming records are retained for as long as your account remains active. This information is needed to provide you with services and to resolve disputes.
7.2 After Account Closure
Even after an account is closed, certain information may be retained for the legally required minimum period due to legal obligations, financial regulations, and the need to resolve disputes. Once that period has passed, the information is securely deleted or anonymized.
7.3 Technical Logs
System logs and technical data are generally retained on a short-term basis and deleted once they have served their security purpose.
Your Rights
vv77 believes you should have full control over your own information. We therefore provide you with the following rights:
8.1 Right to Access Your Information
You may request at any time to know what information we hold about you. We are obliged to inform you in a timely manner.
8.2 Right to Correct Your Information
If any information in your account is incorrect or incomplete, you may request that it be corrected. Maintaining accurate information is also our legal responsibility.
8.3 Right to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. Keep in mind, however, that we may be required by law to retain certain information.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, such as if you raise a question about the accuracy of the information.
8.5 How to Submit a Request
To exercise any of the above rights, please contact our customer support team via live chat or by emailing [email protected]. We will process your request as quickly as possible after verifying your identity.
Protection of Minors
vv77 strictly provides services only to individuals aged 21 or older. We do not knowingly collect or process the personal information of any minor.
If a parent or legal guardian discovers that their minor child has registered on our platform or provided information, they should notify us immediately at [email protected]. We will promptly arrange for that information to be deleted and will close the relevant account.
We also actively work to prevent minors from accessing the platform by applying age verification processes. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
vv77 reserves the right to change or amend this Privacy Policy at any time. Before changes take effect, we will notify you in the following ways:
- The updated date will be published on this page
- For significant changes, a notification will be sent to your registered email
- An alert message may be displayed after you log in to the platform
If you continue using our services after a revised policy has been published, that will be considered your consent to the new policy. It is therefore recommended that you visit this page regularly to stay informed about the latest version of the policy.
If you do not agree with the updated policy, you are completely free to close your account and stop using our services.
Have more questions?
Our support team is available 24/7 to answer any questions you may have about your privacy.
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